User Experience Design + Leadership

2017-2018 Facebook Privacy

Senior Designer, responsible for GDPR focused "Design Thinking" workshops (Design Jams) with EU regulators, Legal, Data Activists, Industry peers and Privacy Policy across Europe. Working as the "face of Facebook design" in EU Regulator and WP29 meetings and events.

2014-2017 Facebook Ads

Senior Product Design Manager, responsible for building the Ads org from zero to 50+ in London. Providing product leadership and management of designers and other junior & senior managers.  

2013-2014 Corporate Banking

Head of User Experience for Barclays Corporate Banking. Hands-on design & leadership with a team of user experience and visual designers to change the face of corporate banking.

2010-2013 Cash Mgmt & Trade Finance

Head of User Experience for Global Transaction Banking. Hands-on design & leadership of a an Agile UX team in London and North Carolina delivering Cash Management, Trade Finance, Customer Self Service and Payment Inquiry products for small business enterprises (SME), MNC (Multi-National Comapnies), NBFI’s (Non-Bank Financial Institues) and FI’s (Financial Institues).

2009-2010 Google Mobile

Senior Designer of native mobile applications on Smartphone’s including iPhone (Google Search App), Android (Near Me Widgets), and Blackberry (Google Search App) iPhone.

v0.8.1 Google Mobile App (released April 2011)
http://www.google.com/mobile/iphone/




Google Android
Google Hotpot Widgets (released Nov 2010)
http://googlemobile.blogspot.com/2010/11/personally-yours-on-go-personalized.html




BlackBerry
Mobile Lifecycle
Review of BlackBerry/Google lifecycle and how to best overcome the hurdles of installing Google Apps in the BlackBerry enviroment.

2007-2009 Picasa & Blogger

User Experience Manager responsible for driving user-centered product strategy through collaborative design & workshops for Blogger (Blogging) and Picasa (Photos) resulting in concept prototypes to socialize with product and development teams (for buy-in) and to test the usability with external customers.

Leadership, planning and direction for the UX team including: performance evaluation, mentoring/career development, design resource planning and UX methodology training at a time when design management was a new concept at Google within its flat organizational structure of 150 designers.

2007 AOL/WebEx Connect

UX Manager leading overall design strategy for WebEx desktop & presence applications including a partnership with AOL and the initial phases of the new product development for the WebEx Cisco Connect platform. It provides the framework to merge collaborative applications with business software in ways previously not possible to create two-way integration between any application over the on-demand WebEx Connect Marketplace and collaborative WebEx Connect client.

Desktop Client

2003-04 WebEx Meeting Center

Web Application

Led the WebEx centerpiece product, Meeting Center, from a hard to use, dated, web application to a simplified, user-focused product including: new information architecture, technical architecture, user interface and visual design.

2002 Fotiva/Adobe Photoshop Album

Senior Design Consultant.

Desktop Client

Prior to being purchased by Adobe, Fotiva had a mature version 1 alpha of the product, and hired Cooper for assistance in resolving several interaction design issues. As part of the design team, I helped provide conceptual clarity for the product by articulating the user's mental model. As a result, we shifted the focus among existing features, simplified the interactions for some features, and eliminated other features altogether.

A few months after this project, Adobe bought Fotiva, and in January 2003, released version 1.0, winning TechTV's Best of CES in Photography & Imaging.

2002 Dolby PC Audio Control Panel

Desktop control panel

Dolby wanted to provide high quality audio in the PC market and educate users about the power (and existence) of Dolby products by providing  simple, direct access to high-quality audio without alienating its licensees. The project included analysis of research provided by Dolby, user modeling, feature set definition, interface and visual design.

2001 The Getty Museum

Handheld device

As a senior designer I was charged with integrating technology, information and media into the museum so that it enhanced and enriched the Getty experience. The project included significant field research of museum goers, user modeling, feature set definition, interface and visual design.

2000 Visteon Internet Car Stereo

Telematics (Automotive Electronics)

As a lead member of the design team, I designed a telematics product (stereo, navigation, mobile phone, and information services) for Visteon, targeted at OEM integration with mid-range cars from major automobile manufacturers. The project included significant field research of drivers, feature set definition, and hardware and software interaction design, including a voice user interface.

1999 Tyzx

Web application

Member of Research Staff responsible for developing the interface for a web based information service to track and display information collected by stereo-vision sensors placed in retail stores. The project included interview analysis, user modeling, information architecture, prototyping, testing and collaboration with an engineering team in India.

1998 Fieta

Web application and hand-held device

As a lead member of the design team, I developed concepts and prototypes for an inexpensive hand-held device that allowed users to create photo stories away from their computer and then publish them to the web. The project included market research, competitive analysis, user modeling and information architecture of the website and client application.

1997 Alternate physical input devices

Interactive Installations

 
Examining the contrast between human-computer and human-nature interaction  

1996-98 Reminiscence & Communication

Concept Prototypes & Published Articles

As a design research lead, I worked to identify the commercial opportunities for reminiscence and personal documentation services and explored asynchronous communications within and between households.